Terms and Conditions

Removal Company Islington Service Terms and Conditions

These Terms and Conditions set out the basis on which Removal Company Islington provides removal and associated services to customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Company means Removal Company Islington, the provider of removal and related services.

Customer means the person, firm or organisation booking or using the services of the Company.

Services means domestic or commercial removals, packing, loading, transport, unloading, storage and any other related services agreed in writing between the Company and the Customer.

Goods means the items which the Customer requests the Company to move, transport, pack, store or otherwise handle.

Service Address means the collection and delivery addresses for the Services.

Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

The Company provides home and office removal services, including packing, loading, transportation, unloading and, where agreed, storage and disposal of certain items. Services are available within Islington and surrounding areas and may extend to other locations within the United Kingdom by prior agreement.

The precise scope of the Services will be set out in the quotation or booking confirmation. The Company is not responsible for any services or tasks that are not expressly agreed in writing.

3. Booking Process

3.1 Enquiries and quotations

The Customer may request a quotation by providing accurate details of the Goods, property access, Service Address, dates and any special requirements. Quotations are based on the information supplied and are valid for a period specified by the Company at the time of issue. If no period is specified, quotations will remain valid for 30 days from the date of issue.

3.2 Accepting the quotation

A Contract is formed when the Customer confirms acceptance of the quotation and the Company acknowledges the booking. Acceptance may be in writing or by any other method clearly indicating agreement, as permitted by the Company.

3.3 Changes to the booking

Any changes to dates, times, addresses, volume of Goods, access conditions or requested services must be notified to the Company as soon as possible. The Company may adjust the price to reflect any changes and is not obliged to accommodate changes if staff or vehicle availability does not permit.

3.4 Access and information

The Customer is responsible for providing accurate information regarding parking, access restrictions, property layout and any items that may require special handling. Failure to do so may result in additional charges, delays or, in extreme cases, the Company refusing to carry out the Services.

4. Payments and Charges

4.1 Pricing

The price for the Services will be stated in the quotation or booking confirmation. Prices may be based on factors including distance, time, volume or weight of Goods, number of staff required, and any additional services requested.

4.2 Deposits

The Company may require a deposit to secure a booking. If a deposit is required, the amount and payment deadline will be indicated in the quotation or booking confirmation. The Company reserves the right to cancel the booking if the deposit is not received within the specified timeframe.

4.3 Balance of payment

Unless otherwise agreed in writing, the balance of payment for the Services is due either before commencement of the move or immediately upon completion of the Services on the same day. Payment methods accepted will be specified by the Company and may include card payments or bank transfers. Cash payments are only accepted if agreed in advance.

4.4 Late payment

If payment is not made when due, the Company may charge interest on overdue sums at the statutory rate and may suspend further services until payment is received. The Customer shall also be liable for any reasonable costs incurred by the Company in recovering overdue payments.

4.5 Additional charges

The Company reserves the right to apply additional charges where:

a) The Services extend beyond the estimated time due to factors beyond the Company’s control, including but not limited to waiting for keys, delays caused by third parties, or access difficulties not disclosed at the time of booking.

b) The volume or nature of Goods differs materially from that stated at the time of quotation.

c) The Company is required to use additional staff, vehicles or equipment.

d) Parking fees, congestion charges, tolls or similar charges are incurred in providing the Services.

5. Cancellations and Amendments

5.1 Cancellation by the Customer

Cancellations must be notified to the Company as early as possible. The following cancellation charges may apply unless otherwise specified in writing:

a) More than 7 days before the agreed service date: no cancellation fee, and any deposit paid will be refunded, less any non-refundable costs incurred by the Company.

b) Between 3 and 7 days before the agreed service date: a cancellation fee of up to 50 percent of the total service price may be charged.

c) Less than 3 days before the agreed service date or on the day of the move: up to 100 percent of the total service price may be charged.

5.2 Postponement by the Customer

If the Customer wishes to postpone the Services, the Company will use reasonable efforts to accommodate the new date, subject to availability. The Company reserves the right to apply similar charges to those set out for cancellations if reasonable notice is not given.

5.3 Cancellation by the Company

The Company may cancel the Contract or suspend the Services if:

a) The Customer fails to make payments when due.

b) The Customer provides inaccurate or incomplete information that significantly affects the delivery of Services.

c) Health and safety risks or legal issues prevent the Company from carrying out the Services.

In such cases, the Company will refund any sums paid for Services not yet performed, less any reasonable costs already incurred.

6. Customer Responsibilities

The Customer agrees to:

a) Ensure that all Goods are properly packed and prepared for transport unless the Company has expressly agreed to provide packing services.

b) Remove and secure valuable, fragile or personal items such as jewellery, money, important documents, and electronic devices, unless a specific written agreement is in place for their handling.

c) Provide adequate and safe access to the property, including ensuring that lifts, stairways and entrances are available and suitable for the movement of Goods.

d) Arrange suitable parking for the Company’s vehicles and obtain any necessary permits or permissions.

e) Be present, or ensure a representative is present, at both the collection and delivery addresses to direct the placement of Goods and to sign any documentation as required.

7. Excluded and Restricted Items

The Company will not carry or store:

a) Hazardous, illegal or dangerous goods including explosives, flammable materials, gases, chemicals, or substances prohibited by law or regulation.

b) Live animals or plants, perishable foods or items requiring special temperature-controlled conditions.

c) Items of exceptional value, including but not limited to jewellery, precious metals, cash, bonds, antiques and fine art, unless expressly agreed in writing and appropriately insured.

The Customer must inform the Company in advance of any items that may require special handling. The Company may refuse to carry any item at its discretion if it considers the item unsafe, unlawful or not suitably prepared.

8. Liability and Limitations

8.1 Standard liability

The Company will exercise reasonable care and skill in providing the Services. The Company’s liability for loss of or damage to Goods, or for delays, shall be limited as set out in this section.

8.2 Exclusions

The Company shall not be liable for:

a) Loss or damage arising from wear and tear, inherent defects, pre-existing damage, or the nature of the Goods.

b) Loss of profits, loss of business, loss of data or any indirect or consequential losses.

c) Loss or damage arising from acts or omissions of the Customer or third parties, including inadequate packing carried out by persons other than the Company.

d) Delays or inability to perform the Services due to circumstances beyond the Company’s reasonable control, such as traffic, weather conditions, accidents, strikes or governmental restrictions.

8.3 Limits on compensation

Unless a higher level of cover is agreed in writing and any applicable premium paid, the Company’s total liability for any claim arising out of or in connection with the Services shall not exceed a reasonable estimate of the value of the damaged or lost item, subject to an overall financial cap determined by the Company’s standard terms of cover. The Company may repair or replace damaged items instead of making a cash payment at its discretion.

8.4 Customer inspection and claims

The Customer should inspect Goods upon completion of the Services. Any apparent loss or damage should be reported to the Company in writing as soon as reasonably possible and, in any event, within 7 days of the Services being completed. Failure to notify within this period may affect the ability to investigate and process a claim.

9. Insurance

The Company maintains appropriate insurance cover in connection with its operations. This insurance is separate from any insurance the Customer may hold. Customers are strongly advised to arrange their own additional insurance cover for Goods in transit or storage, particularly for high value or fragile items. The Company can provide information about the basic level of cover included and any optional enhancements that may be available.

10. Waste, Recycling and Disposal Regulations

10.1 Compliance with law

The Company operates in accordance with applicable waste management and environmental regulations. When providing disposal or clearance services, the Company will only remove items that it is legally permitted to carry and dispose of.

10.2 Prohibited waste

The Company will not remove controlled, hazardous or specialist waste, including but not limited to asbestos, medical waste, chemicals, or electrical items requiring specific disposal methods, unless expressly agreed and the Company holds the necessary authorisations.

10.3 Customer obligations

The Customer must:

a) Clearly identify any items for disposal and separate them from items to be moved.

b) Disclose any items that may be hazardous, regulated or require special handling.

c) Not request or permit the Company to dispose of items unlawfully.

10.4 Recycling and reuse

Where practical and lawful, the Company may prioritise reuse and recycling in line with good environmental practice. However, no guarantee is given as to the specific method of disposal or the proportion of material that will be recycled.

11. Health and Safety

The Company takes the health and safety of its staff, Customers and the public seriously. The Customer agrees not to request the Company’s staff to undertake any task that may be unsafe or that is outside the agreed scope of Services. The Company may suspend or alter the Services if health and safety concerns arise and will discuss any necessary changes with the Customer.

12. Data Protection and Privacy

The Company will collect and process personal data provided by the Customer for the purpose of arranging and delivering the Services, administering the Contract, complying with legal obligations and, where appropriate, for legitimate business purposes. Personal data will be stored securely and only retained for as long as necessary. The Customer has certain rights in relation to their personal data under applicable data protection laws and may contact the Company to exercise those rights.

13. Complaints and Dispute Resolution

The Company aims to provide high quality services. If the Customer is dissatisfied, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, resolved. The Company will respond in a timely and fair manner. If a dispute cannot be resolved directly, either party may consider alternative dispute resolution methods or take legal action in accordance with the governing law clause.

14. Variation of Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract. Any significant changes will, where reasonably possible, be communicated to the Customer in advance of their booking or service date.

15. Severability

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable or, if that is not possible, deleted. The remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services. The Customer acknowledges that they have not relied on any statement, promise or representation not expressly set out in the Contract.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Services, or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to the Contract or the Services.