Privacy Policy

Removal Company Islington Privacy Policy

This Privacy Policy explains how Removal Company Islington collects, uses, stores and protects personal data relating to customers and prospective customers in the Islington area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services provided by Removal Company Islington to individuals and businesses in the Islington area.

Who this Privacy Policy applies to

This Privacy Policy applies to all customers, prospective customers and users of our services located in Islington and surrounding areas who contact us, request a quotation, make a booking, enter into a contract with us or otherwise interact with Removal Company Islington in relation to removals, storage or related services.

Types of personal data we collect

We may collect and process the following categories of personal data when you interact with Removal Company Islington:

Identification and contact details, such as full name, postal address, collection and delivery addresses, billing address, and communication preferences.

Contact and communication details, such as email address, communication logs and notes relating to your enquiry or booking, and records of communications with you.

Service and move details, such as property type, access details, inventory descriptions, special handling requirements, preferred dates and times, and other information necessary to plan and deliver removal or storage services.

Payment and transaction data, such as payment method and transaction details. We do not store full payment card details where payments are processed via third-party payment processors.

Website and technical data, such as IP address, browser type and version, device identifiers and basic usage data collected when you visit our online channels, to the extent that such data is considered personal data.

Feedback and review information, such as feedback you voluntarily provide about our services, testimonials, complaints and dispute correspondence.

How we collect your data

We collect personal data directly from you when you contact us by phone, through our website, in writing, or in person; when you request a quotation; when you confirm a booking; when we provide removal or storage services; when you complete forms; or when you provide feedback.

We may also receive personal data from third parties where necessary and lawful, for example from landlords, estate agents, or business partners involved in coordinating your move, or from payment processors confirming that a payment has been authorised.

Lawful bases for processing personal data

We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:

Contractual necessity. We process personal data where it is necessary to enter into or perform a contract with you, such as providing quotations, confirming bookings, planning and carrying out removals, and handling billing and payments.

Legal obligation. We process certain data where necessary to comply with legal obligations, such as tax, accounting and record-keeping requirements, and to respond to lawful requests from regulators or public authorities.

Legitimate interests. We process personal data where necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This includes managing and improving our services, handling enquiries and complaints, training staff, ensuring security and preventing fraud.

Consent. In limited circumstances, we may rely on your explicit consent, for example for certain types of marketing communication. Where we rely on consent, you can withdraw it at any time.

Purposes for which we use personal data

We use personal data for the following purposes:

To provide quotations, estimates and service proposals based on the information you supply about your move.

To accept and manage bookings, including confirming details, scheduling, and communicating with you about your move.

To plan, coordinate and deliver removal, packing, transport and storage services in accordance with your instructions and our contractual obligations.

To process payments, issue invoices and receipts, and administer our accounts and financial records.

To communicate with you regarding enquiries, service updates, changes to bookings, post-move follow up, and any issues or complaints.

To maintain internal records, including service histories, for operational, insurance and risk management purposes.

To improve and develop our services, including training staff, monitoring quality and analysing customer feedback.

To comply with legal and regulatory obligations, and to cooperate with law enforcement where required by law.

Data sharing and data processors

We may share your personal data with trusted third parties where necessary and lawful. These third parties act either as data processors on our behalf or as independent data controllers.

Data processors are service providers who process personal data under our instructions and on our behalf. Typical processors may include transport and logistics partners assisting with your move, secure storage providers, payment processing providers, IT and cloud service providers who host our systems or data, and professional advisors such as accountants where needed.

Where we use processors, we ensure appropriate data processing agreements are in place. These agreements require processors to protect your personal data, use it only as instructed, and apply suitable technical and organisational measures.

We may also share personal data with independent third parties where necessary, such as insurers, legal advisors, regulators and public authorities, where we have a legal obligation or legitimate interest to do so.

We do not sell your personal data to third parties.

International transfers

In most cases, your personal data will be processed within the United Kingdom or the European Economic Area. If we ever need to transfer personal data outside these regions, we will ensure that an adequate level of protection is in place, for example through adequacy regulations or appropriate safeguards such as standard contractual clauses, and we will take additional measures where required by law.

Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, and to meet legal, accounting or reporting requirements.

Quotations and enquiry records are generally retained for a limited period, after which they are securely deleted or anonymised if no contract is formed.

Customer and service records relating to completed moves, including invoices and transaction records, are typically kept for the period required by tax and accounting laws, and for a reasonable period thereafter to handle any queries, complaints or legal claims.

Where personal data is no longer needed, we securely delete, anonymise or otherwise dispose of it in accordance with our data retention policies.

Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures may include restricted access controls, secure storage, encryption where appropriate, staff training and regular review of our security practices.

While we take reasonable steps to protect your personal data, no system can be guaranteed as completely secure. You also play a role in protecting your data by keeping your own devices and communications secure.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions.

Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, along with certain information about how it is processed.

Right to rectification. You have the right to request correction of inaccurate personal data and to have incomplete data completed.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis.

Right to restriction. You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format, and to transmit it to another controller where technically feasible.

Right to object. You have the right to object to processing based on our legitimate interests, including certain forms of direct marketing. If you object, we will stop processing your personal data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.

Rights in relation to automated decision making. Removal Company Islington does not rely on solely automated decision making that produces legal or similarly significant effects for customers.

Exercising your rights and complaints

If you wish to exercise any of your data protection rights in relation to Removal Company Islington, or if you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact methods provided on our official customer communications or website.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we have an opportunity to address your concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices or applicable law. Any updated version will apply to all new interactions with Removal Company Islington following the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.